TikTok | Dublin (April 2022 – present)

Senior Quality Lead / Project Coordinator / Data Visualisation

Senior Quality Team Lead:

• Leadership: Lead and oversee teams of Team Leads, managing direct reports across several EMEA locations.
• Team Expansion: Successfully launched a new team in Amsterdam, ensuring efficient operations and team cohesion.
• Recruitment Collaboration: Work closely with the recruitment team to outline requirements, provide solutions, and supervise the implementation of new teams.

Project Coordinator:

• Project Management: Spearheaded project management efforts, collaborating with global teams on new and innovative initiatives.
• Coordination: Coordinate project activities, ensuring seamless communication and alignment with overarching project goals.
• Implementation Oversight: Supervise the implementation of project plans, ensuring timely and successful outcomes.

Data Visualization Expert:

• Strategic Data Visualization: Leverage expertise in data visualization to enhance reporting and communication across projects.
• Coordinated Implementation: Coordinate the implementation of data visualization strategies for projects, ensuring effective communication and optimal project outcomes.
• Continuous Improvement: Actively contribute to ongoing improvements in data visualization practices and techniques.

TikTok | Dublin (October 2020 – April 2022)

Quality Team Lead

• Led the Quality Analysts team at TikTok TnS, rapidly progressing to oversee the entire market, managing almost 70 QAs and 3 TLs.
• Established an efficient hierarchy through thorough research and analysis, assigning tasks based on roles and cultivating a highly effective team.
• Collaborated with stakeholders on global projects.
• Mentored and supervised QA initiatives, fostering innovation within the team.
• Launched successful initiatives, including an improved internal reporting system, performance evaluation system, and a dashboard for enhanced headcount coverage management.
• Launching a framework that has been a starting point for WFM (Work Force Management) team

Accenture at Google | Dublin (December 2017 – September 2020)

Service Delivery Ops Senior Analyst (Team Lead)

• Elevated to a team lead position, successfully leading a team of nearly 20 moderators to achieve high KPIs.
• Implemented key improvements, including a holiday booking system and an agent performance analysis platform.
• Assigned to a new project, served as the main Point of Contact (POC) representing the Dublin side to the client.
• Spearheaded automation processes, conducted risk research, and actively worked on improvements, contributing to the development of dashboards and best practices.
• Initiated and built tools as a side project to support management’s work.

Accenture at Google | Dublin (April 2017 – November 2017)

Platform Experience Associate (SME)

• Worked as a Subject Matter Expert (SME) at Google within Accenture, serving as a crucial link between management and moderators.
• Leveraged creative skills while supervising delegated tasks.
• Acquired in-depth business knowledge and began offering simple yet effective solutions.
• Proposed and successfully implemented improvements based on requirements and independent research.

29pm Studio | (2014 – 2017)

Founder / Graphic Designer / Front-end Developer

• Established my own business, a natural progression from freelancing, to offer comprehensive solutions.
• Collaborated with diverse creatives to provide more complex solutions for clients.
• Transitioned into website development after additional courses, successfully creating various online services, such as e-commerce sites and booking systems for hostels.
• Developed skills in managing large projects and conducting negotiations with clients.

eConcepts | Dublin (2012 – 2017)

Senior Designer 

• Senior Graphic Designer responsible for delivering diverse designs, including branding, advertisements, and promotional materials for both print and digital platforms.
• Designed templates for WordPress websites and UI for mobile applications.
• Contributed to the creation of brand identities for multiple projects within the company.

piotrmateja.com | (2008 – 2012)

Graphic Designer / Front-end Developer

• Freelance Graphic Designer and Website Developer with adept time management skills.
• Leveraged creative freedom to experiment with designs, fostering innovation.
• Developed strong negotiation skills and successfully managed projects through all stages.

MindWalk Images s.c | Łódź (2006 – 2007)

Graphic Designer

• Collaborated with Account Managers on multiple campaigns for prominent pharmaceutical companies. (eg.: GSK, Teva, Polfarma, Herbapol, etc.)
• Developed strong collaboration skills with stakeholders and effectively managed client interactions.
• Enhanced website design skills and deepened knowledge of the advertising industry through continuous learning.

Abrys | Łódź (2004 – 2006)

3D Modeler

• Created 3D catalogues using Planit tool, specializing in photorealistic furniture and equipment modelling.
• Enhanced proficiency in Photoshop and 3Ds Max for optimal design output.
• Collaborated with interior architects to customize 3D models for project requirements.
• Ensured precision and quality in the delivery of visually appealing 3D assets.
• Working with brands like Smeg, Bosh, Amica, etc